We respond quickly and route by team
Contact GroupSVP
If you have a product question, billing issue, partnership idea, or privacy request, reach out and we'll get it to the right person.
General & Product
Questions about setup, onboarding, event workflows, or feature recommendations.
Billing & Account
Subscription updates, invoices, payment issues, and account ownership changes.
Partnerships
Integrations, campus/community partnerships, and co-marketing opportunities.
Privacy & Data
CCPA/GDPR requests, data access or deletion, and compliance-related questions.
What to include for faster help
Adding these details lets us diagnose and fix issues faster.
- Organization name and account email
- What you were trying to do
- What happened instead (error text if available)
- Event name/date impacted (if relevant)
- Urgency and deadline
Most common requests
If your issue is in this list, our support workflow is already optimized for it.
- Account setup and onboarding
- Event creation and SMS delivery behavior
- Member list imports and formatting
- Subscription and plan changes
- Data export or deletion requests
- Feature requests and workflow feedback
Response expectations
We monitor inbound requests during business days and prioritize by impact.
Typical first response in under 24 business hours
Critical
Service outage / sending blocked
Prioritized same business day when confirmed.
High
Billing or account access issues
Usually resolved within 1 business day.
Standard
How-to and feature requests
Typically answered in 1 to 2 business days.
Need structured troubleshooting?
Use our Support page
We added a dedicated support hub with issue guides, incident instructions, and account safety steps.